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TURNING THE SERVICE QUALITY APPROACH IN A DIFFERENT DIRECTION: MEASURING THE GROUND SERVICE QUALITY PERCEPTIONS OF AIRLINES BY THE SERVQUAL METHOD

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dc.contributor.authorYasar, M
dc.contributor.authorOzdemir, E
dc.date.accessioned2023-04-19T01:01:52Z
dc.date.available2023-04-19T01:01:52Z
dc.date.issued2022.01.01
dc.identifier.doi
dc.identifier.eissn
dc.identifier.endpage18
dc.identifier.issn2067-2462
dc.identifier.issue4
dc.identifier.startpage5
dc.identifier.urihttps://www.webofscience.com/api/gateway?GWVersion=2&SrcApp=dspace_ku&SrcAuth=WosAPI&KeyUT=WOS:000896464900001&DestLinkType=FullRecord&DestApp=WOS
dc.identifier.urihttps://hdl.handle.net/20.500.12597/11401
dc.identifier.volume14
dc.identifier.wosWOS:000896464900001
dc.relation.ispartofMANAGEMENT RESEARCH AND PRACTICE
dc.titleTURNING THE SERVICE QUALITY APPROACH IN A DIFFERENT DIRECTION: MEASURING THE GROUND SERVICE QUALITY PERCEPTIONS OF AIRLINES BY THE SERVQUAL METHOD
dc.typeArticle
dspace.entity.typeWos

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