Scale Development of Intention to Service Sabotage: Testing a Moderated Mediation Model of Leader-Member Exchange (LMX) Differentiation, Organizational Identification, Moral Disengagement, and Intention to Service Sabotage

Abstract

This multilevel research investigates a moderated mediation model of how interaction influence of leader-member exchange (LMX) differentiation and group moral disengagement undermines organizational identification, resulting in employees' intention to service sabotage. Utilizing multiple validations, this study develops and tests a measurement scale of intention to service sabotage and its antecedents in the hotel industry. Data were collected from hotel employees in Turkey. The hypotheses were gauged via hierarchical linear modeling. The findings confirmed a five-item scale of intention to service sabotage. The hierarchical linear modeling analysis empirically proves the theory of LMX and allocation preferences by demonstrating the multilevel mediation effect of organizational identification. Multilevel moderation and moderated mediation analyses also suggest that group moral disengagement moderates the direct and indirect influences on employee intention to service sabotage. This paper provides theoretical and practical contributions by generating a five-item measure of intention to service sabotage and testing its antecedents.