Coronavirus (COVID-19) and Crisis Management in Accommodation Businesses

Abstract

The purpose of this study carried out in this context is to determine the effects of COVID-19 virus, which has become a global health problem today, on accommodation businesses. In this study, a five-star accommodation business in Turkey, which carries out its activities by taking its own precautions and can be considered successful with the precautions it takes, was examined as a case study during the period of the COVID-19 virus. In the study in which qualitative research pattern was adopted, interview forms were selected as the data collection method to be implemented to managers of the business. The raw data obtained were coded with the qualitative analysis program MAXQDA. Among the answers given by the managers, some findings came to the fore. Managers emphasized that the COVID-19 pandemic caused a serious economic loss in themselves, as in all tourism businesses, yet they took certain precautions and continued their activities in order to overcome the process with the minimum loss. It was stated that support packages for tourism businesses should continue for the current situation and after the pandemic. With the findings obtained as part of the study, it was tried to draw the picture of the accommodation businesses, which are one of the important components of the tourism sector in a difficult situation.