Scopus:
Reprint of: The effect of hospitableness on positive emotions, experience, and well-being of hospital patients

dc.contributor.authorAltinay L.
dc.contributor.authorAlrawadieh Z.
dc.contributor.authorTulucu F.
dc.contributor.authorArici H.E.
dc.date.accessioned2023-06-10T15:43:15Z
dc.date.available2023-06-10T15:43:15Z
dc.date.issued2023-01-01
dc.description.abstractThe role of hospitableness in hedonic service settings has been subject to considerable theoretical and empirical investigation; however, its role in utilitarian service settings (e.g., hospitals) has received notably scant attention. Drawing on the stimulus-organism-response (S-O-R) model, this study proposes and tests a conceptual model linking hospitableness, patient experience, positive emotions, overall satisfaction, subjective well-being, and recommendation intention. Drawing on quantitative data (n = 204) collected from inpatients in hospitals, the findings largely support the proposed theoretical model and confirm that hospitableness can positively influence patient experience and positive emotions, but not overall satisfaction. Interestingly, while hospitableness does not seem to directly influence overall satisfaction, this effect is indirectly achieved via patient experience. The findings also reveal that patients’ subjective well-being may be enhanced by positive emotions but not overall satisfaction. Both positive emotions and overall satisfaction have a positive effect on recommendation intention. The study makes several theoretical implications and proposes significant practical implications both for the hospitality and healthcare sectors.
dc.identifier.doi10.1016/j.ijhm.2023.103517
dc.identifier.issn02784319
dc.identifier.scopus2-s2.0-85160311450
dc.identifier.urihttps://hdl.handle.net/20.500.12597/15771
dc.relation.ispartofInternational Journal of Hospitality Management
dc.rightstrue
dc.subjectEmotions | Hospitableness | Hospitality in healthcare settings | Patient experience | Recommendation intentions | Satisfaction | Well-being
dc.titleReprint of: The effect of hospitableness on positive emotions, experience, and well-being of hospital patients
dc.typeArticle
dspace.entity.typeScopus
person.affiliation.nameOxford Brookes Business School
person.affiliation.nameOxford Brookes Business School
person.affiliation.nameYakın Doğu Üniversitesi
person.affiliation.nameKastamonu University
person.identifier.scopus-author-id6507918447
person.identifier.scopus-author-id57194468973
person.identifier.scopus-author-id55421474300
person.identifier.scopus-author-id57202154191
relation.isPublicationOfScopus52d7d346-faff-4cf0-bba7-9c6f5a4a877c
relation.isPublicationOfScopus.latestForDiscovery52d7d346-faff-4cf0-bba7-9c6f5a4a877c

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