Diversity, equity, and inclusion in the hospitality and tourism workplace: A quantitative systematic literature review

Abstract

This study investigates the intellectual structure and evolution of diversity, equity, and inclusion (DEI) research in hospitality and tourism literature up to 31 December 2023. Employing a quantitative systematic literature review, this paper uses bibliometric methods – including co-citation and bibliographic coupling analysis – to uncover key themes, trends, and gaps in existing research related to DEI, and diversity management in H&T. A total of 111 articles were analyzed, on DEI. The co-citation analysis revealed three key themes, (i) diversity management, (ii) gender diversity, and (iii) DEI in work settings. Bibliographic coupling analysis also identified seven primary clusters: (i) diversity management, (ii) workplace diversity, (iii) gender diversity and organizational performance, (iv) DEI practices, (v) transformational leadership, group diversity and service innovation, and (vi) determinants of performance in H&T. Several theoretical frameworks can be utilized in empirical contexts, with social identity and social cognitive theories being particularly influential. This study provides a comprehensive overview of the intellectual landscape of DEI research within H&T, offering insights that can guide future research and support the development of a more cohesive and structured body of knowledge in H&T.