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Efficacy of the theory of communication competence and personality traits in predicting tour guides’ income

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dc.contributor.authorAl Jahwari D., Sirakaya-Turk E., Tanrisever C.
dc.date.accessioned2023-05-09T18:23:33Z
dc.date.available2023-05-09T18:23:33Z
dc.date.issued2017-04-03
dc.description.abstractThe purpose of this study was to explain the extent to which communication competencies and personality types influence tour guides’ performances, as measured by two livelihood indicators: earned tips and overall income. Data were collected from a sample of 387 professional tour guides via self-report survey. The study results suggest that some verbal and non-verbal communication competencies play a role in predicting tips earned. Moreover, the study has found that three of the Big Five personality traits are useful predictors of tips and general income. Theoretical and practical implications are discussed within the realm of Theory of Communication Competence and Big Five Personality Traits.
dc.identifier.doi10.1080/15332845.2016.1202725
dc.identifier.scopus2-s2.0-85008397769
dc.identifier.urihttps://hdl.handle.net/20.500.12597/13248
dc.relation.ispartofJournal of Human Resources in Hospitality and Tourism
dc.rightsfalse
dc.subjectBig five personality | communication competencies | livelihood | tour guides
dc.titleEfficacy of the theory of communication competence and personality traits in predicting tour guides’ income
dc.typeArticle
dspace.entity.typePublication
oaire.citation.issue2
oaire.citation.volume16
relation.isScopusOfPublicationb7131e93-a80b-463b-8363-b49731c9aca7
relation.isScopusOfPublication.latestForDiscoveryb7131e93-a80b-463b-8363-b49731c9aca7

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