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Service Quality of the Enforcement Offices: Comparison Between Existing and Pilot Application Offices of Turkey

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dc.contributor.authorÖNAL, Erhan
dc.contributor.authorÇAVDAR, Ertuğrul
dc.contributor.authorKIPÇAK, Emrullah
dc.date.accessioned2026-01-04T12:37:36Z
dc.date.issued2019-01-01
dc.description.abstract<strong>Abstract </strong> In this study, five quality dimensions of Servqual scale in terms of tangibles, reliability, responsiveness, assurance and empathy, as well as informing as a new dimension, the quality of service of the enforcement offices has been evaluated. The study included the evaluation and comparison of the quality of service offered by the current enforcement and Bankruptcy departments and the pilot enforcement departments established within the scope of the project carried out by the Ministry of Justice of the Republic of Turkey. In this context, enforcement offices in Van, Bitlis, Muş, Malatya and Gaziantep have been implemented. Application results show that the quality level of enforcement services is low. Although the applications in pilot regions have increased the quality of service, this increase has not been sufficient.
dc.description.abstractThis study was supported by the Scientific Research Projects Coordination Unit of Van Yüzüncü Yıl University. Project Number: SYL-2016-5117
dc.description.urihttps://dx.doi.org/10.5281/zenodo.3262274
dc.description.urihttps://dx.doi.org/10.5281/zenodo.3262273
dc.description.urihttps://avesis.yyu.edu.tr/publication/details/fa83e646-476b-4b8a-a7fd-b9dc81b552ec/oai
dc.identifier.doi10.5281/zenodo.3262274
dc.identifier.openairedoi_dedup___::0355c3d5d44c00045825a429c425b0b2
dc.identifier.orcid0000-0002-2460-9617
dc.identifier.orcid0000-0002-4543-9020
dc.identifier.urihttps://hdl.handle.net/20.500.12597/37176
dc.identifier.wos000473295000008
dc.language.isoeng
dc.publisherZenodo
dc.rightsOPEN
dc.subjectService Quality Dimensions
dc.subjectService Quality
dc.subjectEnforcement Office
dc.titleService Quality of the Enforcement Offices: Comparison Between Existing and Pilot Application Offices of Turkey
dc.typeArticle
dspace.entity.typePublication
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