Browsing by Author "Arici H.E."

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A text-net analysis of mission statements in the healthcare industry: Evidence from public and private hospitals’ websites
(2023-01-01) Ocak S.; Köseoglu M.A.; Parnell J.A.; Arici H.E.
This study explores components of hospital mission statements by combining text mining techniques and network analysis. By considering 153 public and private hospitals with a published mission statement in English, it evaluates influential words and identified clusters and components in hospital mission statements, determined (in)connections among the statements. Similarities and differences based on hospital ownership status (i.e. public or private) are provided. The assessment of English versions of mission statements in Turkish hospitals generated seven clusters: (1) quality and quality of health services, (2) technology orientation, (3) focus on modern medicine, (4) societal expectations, (5) universal standards, (6) institutional philosophy, and (7) employees. Significant differences in the components of public and private hospital mission statements are identified and the potential contributions to practitioners in developing their mission statements is discussed.
Appreciation to Referees, 2023
(2023-12-01) Abdelwahed A.; Akpinar E.; Anderer A.; Andradottir S.; Arici H.E.; Athaide G.; Bijvank M.; Bommaraju R.; Boute R.; Bridges E.; Cetinkaya S.; Chark R.; Chatterjee S.; Chen J.; Chen J.; Chen Y.; Chen Z.; Cheng Y.; Conejo A.; Cornelius P.; Dai B.; Dai W.; Davies P.; Dixon M.; Dong B.; Dong X.; Erjavec J.; Feng G.; Ghaffarzadegan N.; Guo X.; Han S.; Hao S.; He S.; Ho K.; Jalloul M.; Jeong H.; Jia L.; Jia M.H.; Jin J.; Jin Z.; Karniouchina E.; Khademi A.; Kim C.; Kim S.W.; Klapp M.; Kong L.U.; Kuo Y.H.; Kwon C.; Lee M.K.; Leus R.; Li C.; Li S.; Lim S.; Liu B.; Liu H.; Liu L.; Liu R.; Liu S.; Liu S.; Liu S.; Liu X.; Liu Y.; Lu Y.; Mao H.; Meng L.; Messinger P.; Najda-Janoszka M.; Nguyen J.; Nusrat F.; Ouyang H.; Pang J.M.; Pansari A.; Paquette J.; Pourghannad B.; Pun H.; Ratchford B.; Ratchford M.; Reed S.; Ren H.; Roy A.; Secchi E.; Shan Z.; Shehadeh K.; Shin J.; Song B.; Steimle L.; Su L.; Sun X.; Sun Y.; Tereyagoglu N.; Tuzovic S.; van Droogenbroeck E.; Visnjic I.; Wang D.; Wang R.; Wang S.; Wang Z.; Xu C.; Xu D.; Xu L.
Does perceived overqualification lead employees to further knowledge hiding? The role of relative deprivation and ego depletion
(2022-01-01) Yeşiltaş M.; Arici H.E.; Sormaz Ü.
Purpose: This study aims to examine how perceived overqualification (POQ) influences employee knowledge hiding (KH) behaviors. This study further investigates the mediating effect of relative deprivation (RD) and the moderating effect of ego depletion (ED), jointly leading to moderated-mediation analysis. Design/methodology/approach: Having used a time lag, a total of 850 hotel employees participated in Time 1, and data was gathered from 732 hotel employees in Time 2. Using PROCESS macro, a moderated-mediation analysis was performed to examine the hypothesized relationships. Findings: This study’s findings display that POQ has a positive impact on KH. Moreover, RD plays a mediating role and ED has a moderating role in the direct and indirect associations between POQ and KH. Practical implications: The findings suggest that hospitality and tourism (H&T) practitioners need to structure job positions, particularly job descriptions and specifications, by considering employee qualifications. They could encourage qualified employees to participate in the decision-making process which can increase the likelihood of their knowledge sharing and naturally limit KH behaviors. Originality/value: In addition to adding to the burgeoning literature on POQ in the H&T sector, this study advances research on the RD and ED theories by statistically analyzing the link between POQ and employee KH. By considering RD as a mediator, a better comprehension is provided concerning “how” POQ associates with employee KH. By introducing ED as a moderator, researchers could better understand “when” POQ significantly associates with employee KH.
Emotions in service research: evolutionary analysis and empirical review: 服务情绪研究：进化分析与实证综述
(2022-01-01) Arici H.E.; Köseoglu M.A.; Cakmakoglu Arici N.
This study provides a bibliometric review of emotion-focused research in the service discipline by examining the main research themes and concepts, conceptual foundations, and the most recent research fields. Six-hundred forty-seven documents on emotions were extracted and examined by performing co-citation and bibliographic coupling analyses as well as qualitative content analysis. Co-citation analysis results show that ‘emotions’ is a defined research area with six fundamental themes; namely, positive customer emotions, emotional reactions to service failure and recovery, measurement of emotions, empirical analysis of emotions, brand love, and customer delight. In addition, various theoretical foundations could be employed in various empirical contexts, among which conservation of resources and social exchange play a great role. An examination of the most recent documents via bibliographic coupling analysis clarifies six appealing research trends and releases various recommendations on the occasions for further investigation to be drawn.
How Do Customers React to Technology in the Hospitality and Tourism Industry?
(2023-01-01) Arici H.E.; Saydam M.B.; Koseoglu M.A.
Growing scientific attention to technology has led to new guidelines for comprehending consumers’ experiences with the technology. Understanding the relationship between technology and consumers is crucial for advancing thought as well as practice in this subject. This study aims to look at the origins, significant subjects, scientific advances, and future advancements in customer reactions to technological research. To accomplish this aim, we ran analysis in R with the visualization tools VOSviewer and Biblioshiny in order to conduct a bibliometric study. Employing the Boolean strategy, journal articles were obtained from the Scopus database up to August 17, 2022. This research looked at customer reactions to technology literature from various angles, including citations, journals, keywords, and geographies. Then, bibliographic coupling, co-citation, and co-occurrence analysis were carried out. The analysis showed how customer reactions to technology literature have changed over the past 2 decades. This study provided insight into the role of technology adoption and COVID-19 in customer reactions to technology, and identified potential and constraints in this area.
How does the tourism and hospitality industry use artificial intelligence? A review of empirical studies and future research agenda
(2022-01-01) Saydam M.B.; Arici H.E.; Koseoglu M.A.
In response to the increased interest in artificial intelligence (AI) and service robotics within tourism and hospitality (T&H) research, the current study examined 123 articles thematically to determine how AI is defined and which themes are most associated with the phenomena. Several journal articles on AI were extracted and analyzed using bibliometrics (citation and co-citation) and content analysis to uncover the salient themes. We first reviewed the emergent definition of AI and its relevant themes. Then, we presented the methodology and reported quantitative bibliometric and qualitative thematic analysis findings. Subsequently, we revealed recent trends, context, theory, and nomological network in the domain, followed by the main themes and clusters, such as anthropomorphism, theory-based works, methodological foundations, service robots, and employee and customer views on service robots, and their relations with AI in T&H. The research also offers aresearch agenda that outlines opportunities for future AI studies.
Job embeddedness in hospitality and tourism scholarship: Past, present, and future research agenda
(2023-02-01) Arici H.E.; Arasli H.; Köseoglu M.A.; Sokmen A.; Arici N.C.
This paper presents a bibliometric analysis of job embeddedness research in hospitality and tourism literature. Thus, it clarifies the fundamental research themes and phenomena, theoretical underpinning, and the most current research stream. Sixty-four documents on job embeddedness were obtained and tested by utilizing bibliometric analysis via VOSviewer and Biblioshiny in R software programming. Co-citation analysis demonstrated that job embeddedness is a research domain focusing on employee work engagement, retention, turnover intention, and the predictors of the phenomenon. Different theoretical bases can be adopted in different study areas, among which conservation of resources and social exchange have important roles. The bibliographic coupling and thematic evolutionary analysis of the documents clarify appealing trendy topics and provide several suggestions for further examination.
Job insecurity, employee incivility and coaching perception of casino employees: A moderated mediation model
(2023-01-01) Saydam M.B.; Arasli H.; Arici H.E.
Relational bibliometrics for hospitality and tourism research: A best practice guide
(2022-09-01) Koseoglu M.A.; Yee Yick M.Y.; King B.; Arici H.E.
Noting the growing literature on relational bibliometrics and prevailing methodological challenges in hospitality and tourism research – inadequate bibliometric-focused structure and methodological transparency – this study contributes to knowledge about applicable analytical procedures. The authors uncover methodological issues by content analyzing 85 relational bibliometric articles published in 19 hospitality and tourism journals. The findings provide a basis for best practice recommendations. Four guiding principles are proposed for the scholarly deployment of relational bibliometrics, namely: (1) using multiple relational techniques to ensure a rich and comprehensive coverage of the pertinent field, (2) providing sufficient methodological disclosure, particularly language selection, data extraction from the applicable sampling, data cleaning and supplemental materials provided, (3) following a best practice work flow, including relational study methodologies, and (4) ensuring methodological adherence to three desired attributes – structured, comprehensive and transparent. The latter can potentially improve the thoroughness, clarity, and trustworthiness of future studies. The study concludes with a discussion of the findings, and a future research agenda which presents significant insights offering encouragement for bibliometric analyses, as well as acknowledging potential limitations.
Reprint of: The effect of hospitableness on positive emotions, experience, and well-being of hospital patients
(2023-01-01) Altinay L.; Alrawadieh Z.; Tulucu F.; Arici H.E.
The role of hospitableness in hedonic service settings has been subject to considerable theoretical and empirical investigation; however, its role in utilitarian service settings (e.g., hospitals) has received notably scant attention. Drawing on the stimulus-organism-response (S-O-R) model, this study proposes and tests a conceptual model linking hospitableness, patient experience, positive emotions, overall satisfaction, subjective well-being, and recommendation intention. Drawing on quantitative data (n = 204) collected from inpatients in hospitals, the findings largely support the proposed theoretical model and confirm that hospitableness can positively influence patient experience and positive emotions, but not overall satisfaction. Interestingly, while hospitableness does not seem to directly influence overall satisfaction, this effect is indirectly achieved via patient experience. The findings also reveal that patients’ subjective well-being may be enhanced by positive emotions but not overall satisfaction. Both positive emotions and overall satisfaction have a positive effect on recommendation intention. The study makes several theoretical implications and proposes significant practical implications both for the hospitality and healthcare sectors.
Service research: past, present and future research agenda
(2022-09-08) Arici H.E.; Köseoglu M.A.; Altinay L.
Purpose: This study aims to explore past and present service research and to provide a future research agenda for service researchers by presenting a big picture of the intellectual connections and emerging topics in the discipline. Design/methodology/approach: This study is an empirical analysis of citations and cocitations on a sample of 5,837 articles published in leading service journals (from 1981 to December 2020). Network analysis was adopted to analyze the data. This study is exclusive in conducting the inquiry at the individual publication level, rather than using the normal aggregated author co-citation analysis approach. Findings: The findings reveal that the main themes of service research centered on customer satisfaction, service quality, service-dominant logic, methodological foundations, market orientation and service encounter. Also clarified is the periphery domain that may become more important in the future (i.e. technology). The findings also present anchor points for conceptual framing and conceptual development – five main themes that are momentous to navigate theory discovery and justification in the knowledge domain. Research limitations/implications: It calls for a more academic effort to evaluate the service research by considering different epistemological paradigms, such as positivism, monologic and hermeneutic, to better understand the process and progress of the discipline. Practical implications: Through exploring the transformation of service research into a customer-centric model and technology-based service logic, this study offers possible implications for practitioners and further research areas for service researchers. Originality/value: To the best of the authors’ knowledge, this study is the first to use a citation, cocitation and network analysis to examine service research published in leading service journals. This study provides a significant contribution to the theory by combining main conceptual areas and interests in the given discipline.
The effect of hospitableness on positive emotions, experience, and well-being of hospital patients
(2023-04-01) Altinay L.; Alrawadieh Z.; Tulucu F.; Arici H.E.
The role of hospitableness in hedonic service settings has been subject to considerable theoretical and empirical investigation; however, its role in utilitarian service settings (e.g., hospitals) has received notably scant attention. Drawing on the stimulus-organism-response (S-O-R) model, this study proposes and tests a conceptual model linking hospitableness, patient experience, positive emotions, overall satisfaction, subjective well-being, and recommendation intention. Drawing on quantitative data (n = 204) collected from inpatients in hospitals, the findings largely support the proposed theoretical model and confirm that hospitableness can positively influence patient experience and positive emotions, but not overall satisfaction. Interestingly, while hospitableness does not seem to directly influence overall satisfaction, this effect is indirectly achieved via patient experience. The findings also reveal that patients’ subjective well-being may be enhanced by positive emotions but not overall satisfaction. Both positive emotions and overall satisfaction have a positive effect on recommendation intention. The study makes several theoretical implications and proposes significant practical implications both for the hospitality and healthcare sectors.
The intellectual structure of customer experience research in service scholarship: a bibliometric analysis
(2022-01-01) Arici H.E.; Köseoglu M.A.; Sökmen A.
This study presents a framework and viewpoint on the intellectual structure and evolution of customer experience research in the service literature. Using the Scopus database, journal articles on customer experience have been extracted and examined to unearth the source knowledge and main themes via a two-step approach of bibliometric (citation and co-citation) and content analyses. The bibliometric analysis has revealed five main clusters of the knowledge domain: (1) methodology and information technology, (2) customer co-creation of value, (3) service quality and customer satisfaction, (4) tourist experience, (5) customer perception in service environments. Based on the literature review, content analysis was subsequently performed to reveal recent articles from each cluster. Overall, this article comprehensively examines customer experience literature in the service industries. Results present a holistic comprehension of the knowledge domain, reveal scientific progress, and provide main directions and questions for further academic efforts.
The use of big data analytics to discover customers’ perceptions of and satisfaction with green hotel service quality
(2023-01-01) Arici H.E.; Cakmakoglu Arıcı N.; Altinay L.
This study examined customers’ green reviews on TripAdvisor and identified environmentally friendly themes and concepts. The differences among the 10 countries in terms of the volume of green reviews and customers’ green satisfaction ratings were also analysed. Using Leximancer analysis and multivariate analysis of a big dataset, we adopted a mixed research method to analyse 121,780 reviews posted on TripAdvisor for 87 green hotels from the top 10 tourism countries. The Leximancer analysis found that the most important themes mentioned in customers’ green reviews are room, daily, hotel, staff, front, food, coffee, amazing, experience, and trip. The results also showed that highest satisfaction ratings were ranked in Italy, the USA, and Turkey, respectively, while the lowest ratings were from Germany and France. The results provide critical recommendations for hoteliers to truly comprehend what green practices are noticed and appreciated by their customers.