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Ethical implementation of artificial intelligence in the service industries

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dc.contributor.authorVatankhah, Sanaz
dc.contributor.authorBamshad, Vahideh
dc.contributor.authorArici, Hasan Evrim
dc.contributor.authorDuan, Yanqing
dc.date.accessioned2026-01-04T20:27:05Z
dc.date.issued2024-05-30
dc.description.abstractThis study employs a systematic literature review (SLR) combined with bibliometric analysis to investigate the ethical implementation of Artificial Intelligence (AI) in the service industries. This research uncovers key challenges such as privacy, bias, transparency, and accountability, emphasizing the critical need for ethical AI practices in service sectors handling sensitive customer data. Findings reveal that AI’s ethical implementation is crucial in areas like decision support, customer engagement, automation, and new service development. The analysis provides actionable insights into enablers, including ethical guidelines, human oversight, comprehensive training, and adaptive organizational culture, which are essential for unlocking AI’s potential and mitigating risks. The study offers a roadmap for future research, advocating interdisciplinary collaboration, customer co-creation in ethical frameworks, and sector-specific policy adaptation, ultimately aiming to build responsible and trustworthy AI in the service industries. ; needs AAM - researcher contacted 24/5/24 - supplied same day 18m embargo https://v2.sherpa.ac.uk/id/publication/6207
dc.description.urihttps://doi.org/10.1080/02642069.2024.2359077
dc.description.urihttps://doi.org/https://doi.org/10.1080/02642069.2024.2359077
dc.identifier.doi10.1080/02642069.2024.2359077
dc.identifier.eissn1743-9507
dc.identifier.endpage685
dc.identifier.issn0264-2069
dc.identifier.openairedoi_dedup___::c35fe9e59ab2a25b45b31a0b3e8563aa
dc.identifier.orcid0000-0001-9604-8356
dc.identifier.orcid0000-0003-4643-6312
dc.identifier.orcid0000-0003-3429-4513
dc.identifier.scopus2-s2.0-85194710487
dc.identifier.startpage661
dc.identifier.urihttps://hdl.handle.net/20.500.12597/41812
dc.identifier.volume44
dc.identifier.wos001236028200001
dc.language.isoeng
dc.publisherInforma UK Limited
dc.relation.ispartofThe Service Industries Journal
dc.rightsOPEN
dc.subjecttransparency
dc.subjectdata privacy
dc.subjectAI (Artificial Intelligence)
dc.subjectresponsible AI
dc.subjectSubject Categories::G700 Artificial Intelligence
dc.subjectartificial intelligence
dc.subjectethics
dc.subjectdata protection/privacy
dc.titleEthical implementation of artificial intelligence in the service industries
dc.typeArticle
dspace.entity.typePublication
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