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The Effect of COVID-19 on Airline Transportation Services: A Study on Service Robot Usage Intention

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dc.contributor.authorMeidute-Kavaliauskiene, Ieva
dc.contributor.authorYıldız, Bülent
dc.contributor.authorÇiğdem, Şemsettin
dc.contributor.authorČinčikaitė, Renata
dc.date.accessioned2026-01-04T15:56:37Z
dc.date.issued2021-11-14
dc.description.abstractRobots have started to be used in the service sector as well as in the manufacturing industry. The use of service robots in airport services, tourism, and hospital services also brings many advantages. Because of the COVID-19 pandemic, reducing physical contact and providing hygiene are essential benefits of service robots. For this purpose, the effect of COVID-19 fear on perceived trust in service robots and the intention to use them at airports was investigated in this study. For analysis, data were collected from 730 participants from 64 different countries, by questionnaire. The data were analyzed with the SPSS and AMOS package programs. As a result of the structural equation model analysis, it was determined that COVID-19 fear affects perceived trust in service robots and the intention to use them positively, and perceived trust also affects the intention to use service robots positively. In addition, as a result of the Process Macro analysis, it was found that perceived trust has a high mediating effect on the effect of COVID-19 fear on the intention to use. The research results show that people’s attitudes towards COVID-19 shape the perception of robot usage in air transport services.
dc.description.urihttps://doi.org/10.3390/su132212571
dc.description.urihttps://www.mdpi.com/2071-1050/13/22/12571/pdf
dc.description.urihttps://dx.doi.org/10.3390/su132212571
dc.description.urihttp://dx.doi.org/10.3390/su132212571
dc.description.urihttps://vb.lka.lt/LKA:ELABAPDB110677185&prefLang=en_US
dc.identifier.doi10.3390/su132212571
dc.identifier.eissn2071-1050
dc.identifier.openairedoi_dedup___::19f104640b4c6c1c57c297df6f7e3d49
dc.identifier.orcid0000-0003-0435-7632
dc.identifier.orcid0000-0002-5368-2805
dc.identifier.orcid0000-0001-9102-8153
dc.identifier.orcid0000-0001-6644-7591
dc.identifier.scopus2-s2.0-85119186344
dc.identifier.startpage12571
dc.identifier.urihttps://hdl.handle.net/20.500.12597/39167
dc.identifier.volume13
dc.identifier.wos000724272100001
dc.language.isoeng
dc.publisherMDPI AG
dc.relation.ispartofSustainability
dc.rightsOPEN
dc.subjectperceived trust
dc.subjectairport services
dc.subjectintention to use
dc.subjectCovid-19 fear
dc.subjectCOVID-19 fear
dc.subjectservice robots
dc.subject.sdg9. Industry and infrastructure
dc.subject.sdg11. Sustainability
dc.subject.sdg3. Good health
dc.titleThe Effect of COVID-19 on Airline Transportation Services: A Study on Service Robot Usage Intention
dc.typeArticle
dspace.entity.typePublication
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